Replacement Policy:
Replacement Eligibility:
We offer replacement for products purchased from our website rainbowtees.in within 3 days from the date of delivery except for innerwear which is non-replaceable due to hygiene reasons. The product must be unused, unwashed, and in its original condition with all tags and packaging intact. Personalized and customized items can only be replaced if there is a manufacturing defect or damage during transit.
Replacement Process:
To initiate a replacement, customers must contact our customer support team through the “Contact Us” section on our website or via email at rainbowtees.online4006@gmail.com. Please provide your order details, including the order number, product name, and reason for the replacement. Our customer support team will guide you through the replacement process and assist you with the necessary instructions.
Replacement Options:
If the requested replacement is available in our inventory, we will proceed with exchanging the product for you. In case the desired replacement is not available, we will provide you with alternative options, such as choosing a different product of the same value or receiving a refund.
Return Shipping for Replacements:
Customers are responsible for returning the original product to us through a courier of their choice. The shipping charges for the return will be borne by the customer. Once we receive and verify the returned product, we will promptly dispatch the replacement product to you.
Refunds for Replacement:
We do not offer refunds for replacements unless the requested product is out of stock and no suitable alternatives are available. If a refund is issued, it will be processed within 7-10 business days using the original payment method.
Please note that the above replacement policy is subject to change without prior notice. It is advisable for customers to review the policy on our website regularly.